Refund Policy

We strive to ensure customer satisfaction with every purchase. However, if you are not completely satisfied with your purchase, please read our refund policy below.

Eligibility for Refunds

• Refunds are available only for products that are defective, damaged during shipping, or significantly not as described.
• Refund requests must be made within 5 Business days from the date of purchase.
• To be eligible for a refund, the item must be returned in its original condition and packaging.

How to Request a Refund

• Contact our customer service team at [email/phone] within the refund request period.
• Provide your order number and a detailed explanation of the issue.
• We may request photos or other evidence to support your claim.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5 Business days.
• Shipping costs are non-refundable unless the refund is due to our error.

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, contact us first.

Contact Us

If you have any questions about our refund policy, please contact us at:

Emex De Great Global Limited
Email: info@emexoilshop.com
Phone: +234 903 687 0069